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Last Updated: 20/09/23
At Live Beauty (“we,” “our,” or “us”), we are committed to providing you with high-quality products and excellent service. We understand that issues may arise, and we want to address them promptly and fairly. This Return and Refund Policy explains our approach to returns and refunds.
No Returns or Exchanges
Please note that we do not offer returns or exchanges for any reason.
We do not accept the return of any products as all products are genuine and some of them come with the manufacturer’s warranty. Every product has a different warranty period.
We do not accept returns for any reason other than the following:
If you receive a product that is damaged due to a manufacturing defect, please contact us within 7 working days of receiving the product. To initiate the return process, please provide us with the following information:
We will review your request and may request additional information if necessary. If we determine that the product is indeed damaged due to a manufacturing defect, we will provide you with instructions for returning the item. Once we receive the returned item, we will inspect it, and if the defect is confirmed, we will process a refund for the purchase price of the item, including any applicable taxes and shipping costs.
If you receive the wrong product due to an error on our part, please contact us within [insert time frame, e.g., 7 days] of receiving the product. To initiate the return process, please provide us with the following information:
We will review your request and may request additional information if necessary. If we confirm that the wrong product was delivered, we will provide you with instructions for returning the item. Once we receive the returned item, we will process a refund for the purchase price of the item, including any applicable taxes and shipping costs.
Refunds will be processed in the following manner:
Gift cards are non-refundable
3 Cancellation
Cancellation Window:
Cancellation Process:
No Cancellation After Shipping:
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